Overview
A leading digital bank is struggling to access real-time customer and transaction data due to its fragmented data landscape across multiple systems, including core banking, CRM, and risk engines. Querying these systems in real-time places heavy processing loads on legacy infrastructure, slowing down response times. This inefficiency impacts the performance of mobile and web banking applications, causing delays in customer transactions, balance updates, and loan application processing.
To address this challenge, the bank can leverage our platform to implement an Operational Data Store (ODS), creating a centralized, real-time data layer that aggregates and optimizes data access across banking systems. This solution minimizes the load on legacy infrastructure, ensures instant data retrieval, and enhances the overall customer experience by enabling seamless, real-time banking operations.
the Challenge
- Data is spread across multiple systems (core banking, CRM, risk engines, third-party APIs).
- Querying legacy systems directly increases processing load, leading to slow response times.
- Digital banking apps (mobile, web) need instant, real-time data for a seamless customer experience.
the Solution
Implementing An
Operational Data
Store
The implementation of Operational Data Store (ODS) using Coreim Edge will allow the bank to process and access data in real time without straining its core infrastructure. The ODS acts as an intermediary layer, collecting and synchronizing financial data from multiple sources while ensuring consistency and integrity. Instead of directly querying core banking systems, which increased processing load and slowed down transactions, digital banking applications can now retrieve customer and transaction data from the ODS, ensuring faster response times and seamless operations.
The solution is designed with scalability and performance optimization in mind, allowing the bank to manage increasing transaction volumes without compromising speed. An optimized API gateway can facilitate smooth integration with digital channels, ensuring that customers can access their account balances, transaction histories, and loan application statuses instantly. By decoupling real-time data access from core systems, the ODS will enhance system performance and will position the bank for future expansion and innovation.
The Results
40% reduction in operational costs by eliminating manual processes.
50% faster client onboarding, enhancing business agility
Improved regulatory compliance, reducing audit risks and fines.
Enhanced client experience, with quicker responses and more accurate data.
conclusion
With the Operational Data Store (ODS) in place, the bank can successfully eliminate performance bottlenecks, improve data accessibility, and enhance customer experiences. The load on core banking systems will be reduced significantly, resulting in faster response times and lower operational costs. Customers can now enjoy real-time banking transactions without delays, improving satisfaction and engagement. By leveraging a centralized, real-time data layer, the bank can not only optimize its current operations but also future-proof its infrastructure for continued growth and digital transformation.